PARI PASSU BOUTIQUE FAQ’s

When will my order be shipped? When will it arrive?

Distribution and logistics information on parcels is changing daily during the pandemic with different countries going into different lockdowns/Increased volumes of parcels. For more detailed information please contact our customer care team at hello@paripassuboutique.com.com

 If your order was placed Monday through to Thursday before 1pm it will be shipped the same day. After 1pm your order will be dispatched the next day. 

If your order was place on Friday, prior to 2:00pm AEST, the order may be shipped the same day, if not it will be shipped Monday.

If your order was placed on a public holiday, it will be shipped next business day.

You will receive an email notification once your order has been shipped along with your tracking information.

For standard domestic shipping it can take anywhere between 2-7 days depending on your location and on your delivery details. 

Express Post shipping within Australia usually takes 1 day from the date of sending to all metropolitan locations, locations outside capital cities and metropolitan delivery zones can take an additional day or two. You can check the delivery zones for Australia Post's Express Post service here.

International standard shipping is currently experiencing significant delays with shipments currently expected to take anywhere from 20-40 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.

 

What is the status of my order, how do I track my order?

Once you have placed an order, you can check on its status at any time though the tracking number provided by our carrier. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

 

What payment options do you offer?

We offer four main payment options at Pari Passu Boutique

 1. PayPal

PayPal is one of the world’s most trusted online payment systems. Creating an account is free and it gives you the flexibility to pay using your bank account, credit card or existing PayPal funds. You can even use PayPal if you don’t have an account with them. All you need is a Credit Card. You can find more detailed information here.

PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, PayPal Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

2. Shopify Pay 

Shopify offer a safe and secure payment gateway that allows you to make payments with your credit card online. It accepts Visa, Mastercard and American Express. It is a secure payment gateway that actively protects your transactions by encrypting sensitive information throughout its seamless checkout process.

 

3. AfterPay

AfterPay is the modern day solution to Lay-By purchases. It allows you to purchase your item and receive it immediately and splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you.

You can find more information about AfterPay here.

 4. Klarna

Klarna was recently launched in Australia revolutionising the way we shop. By checking out with Klarna it allows you to wear now and pay later by splitting your payments over four equal instalments. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you. 

You can find more information about Klarna here.

  

Will my credit card be charged immediately?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and may take up to 10 business days for the funds to appear into your bank account.

 

Will I have to pay customs and duties?

Depending on where you are shopping from or how much you spend you may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. Please check your local customs authority for additional information. All prices listed are in Australian Dollars.

Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not Pari Passu Boutique.

Pari Passu Boutique is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

If you choose to reject your item and the parcel is returned to us we will provide a refund less a 20% restocking fee. Rejected deliveries are shipped return to sender by the cheapest and slowest method. Therefore items can take up to 2 months to be returned to us.